Duties | Areas of Responsibility | Critical Systems/Functions
To enable the effective, efficient, and seamless operations of Stafford Township, the Network Operations Department supports all Township critical systems and functions 24x7. Due to the critical nature of these applications most of our maintenance, monitoring, routine, and health check work is completed outside standard working hours. Our Staff is electronically connected to the systems of Stafford 24x7 and are continuously monitoring the security and performance of those systems through monitoring and remote access software. The goal of my department is “To provide high availability and quality IT support to the Departments and Employees of Stafford Township”. Areas of responsibilities of the critical systems and functions we support are below.
Duties:
Security:
- Policy
- Virus Protection/Spam/Web filters
- Access Control Policies – Internet, Server, Desktop
Fiscal Management:
- Usage: Maintain logs, assess, and report
- Manage costs, review billing, and identify/implement cost savings
Configuration Management:
- Policy
- Standardization
- Inventory
Implementation, Maintenance, Support & Testing:
- Upgrades and new versions/releases
- Replace
- Version control and patches/fixes
Backup and Recovery:
- Daily backups: Server, Application, Data
Technical Support/Training:
- Employee questions/training
- Installations and troubleshooting
Life Cycle Management::
- Hardware replacement/upgrades
- Software replacement/upgrades
Areas of Responsibility:
Network Operations:
- 14 servers
- Network Operating Systems - Active Directory, Unix, Linux, Citrix
External Networks:
- Remote Access and Connectivity
Desktop support:
- 150+ workstations/Peripherals
Application Support and Management:
- Standardization
- Procure/Install/Test/Train/Support
Telecommunications:
- Infrastructure (wiring, patch panel, circuits)
- Systems (voice, internet, badge/card readers)
Critical Systems/Functions:
- Police – servers, virus protection, backups
- All Departments – servers, virus protection, network access/printing, backups
- Tax Assessor/Collector– County level
- Court – County/state
- Police– MDT’s
- All Departments
-
Police– 911 logging system, CAD
- Water & Sewer - Utility Billing, Flexnet
- Tax Assessor/Collector – GIS, Billing & Collection
- Court – Kiosk, Video conferencing
- Purchasing/Township Admin./Financial – Edmunds,Payroll, taxes, financial, etc.
- Twp. Administrator – Township web site, Scala video system
- All Departments – email, voicemail, building security access
- Police– radios
- All Departments – Intuity Audix, ECAS call accounting system, Avaya S8720, desk phones and extensions, cell phones, paging, internet access
